Uptal logo
Uptal logo
Request a Demo

UPTAL  |  Talent Search

Refund Policy

Effective Date: April 8, 2026

Product: Uptal Talent Search (Professional & Executive Pro plans)

Website: https://uptal.com/talent-search

  1. Overview

    This Refund Policy governs all purchases of Uptal Talent Search subscriptions, including the Professional plan and Executive Pro plan. By subscribing to or purchasing any Uptal Talent Search plan, you acknowledge and agree to the terms outlined in this policy.

  2. Nature of Service — Immediate Access & Consumption

    Uptal Talent Search is a digital service that is fully delivered and consumed at the moment of purchase. Upon successful payment, the subscriber receives immediate, unrestricted access to the platform's full feature set, including the ability to search, filter, and unlock candidate profiles. Because access to the service is granted instantly and the digital content is made available in its entirety upon activation, the service is considered fully consumed at the point of purchase. This immediate-access nature of the service forms the basis for the no-refund policy set out below.

  3. No-Refund Policy

    All payments made for Uptal Talent Search subscriptions are final and non-refundable. Given the immediate-access, fully-consumed nature of the service described in Section 2, this applies to all billing cycles, including monthly, quarterly, and annual plans. Once a subscription payment has been processed, no refunds, credits, or exchanges will be issued under any circumstances, including but not limited to:

    • Partial use or non-use of the subscription during the billing period
    • Unused profile unlocks at the end of a billing cycle
    • Dissatisfaction with search results, candidate profiles, or data quality
    • Failure to cancel the subscription before the next billing cycle
    • Changes in hiring needs, company restructuring, or staffing plans
    • Technical issues on the subscriber's end (e.g., browser compatibility, internet access)
    • Duplicate or accidental purchases
  4. Subscription Billing & Cancellation

    Uptal Talent Search subscriptions are billed on a recurring basis according to the selected plan duration (monthly, quarterly, or annual). Key billing terms:

    • Subscriptions auto-renew at the end of each billing cycle unless cancelled before renewal.
    • Cancellation takes effect at the end of the current billing period. You will retain access to the service until your paid period expires.
    • No prorated refunds will be issued for cancellations made mid-cycle.
    • Downgrading from Executive Pro to Professional does not entitle the subscriber to a refund for the difference in plan pricing.
  5. Profile Unlocks

    Each subscription plan includes a set number of profile unlocks per month (100 for Professional, 500 for Executive Pro). Unused profile unlocks do not roll over to subsequent billing periods and are non-refundable. No compensation or credits will be provided for unused unlocks.

  6. Service Availability & Disruptions

    Uptal strives to maintain uninterrupted access to the Talent Search platform. However, temporary service disruptions may occur due to scheduled maintenance, system upgrades, or unforeseen technical issues. Service disruptions do not entitle subscribers to refunds or billing credits.

  7. Pricing & Taxes

    All prices listed on the Uptal Talent Search pricing page are exclusive of Value Added Tax (VAT). Applicable taxes will be added at checkout in accordance with Saudi Arabian tax regulations. Uptal reserves the right to modify subscription pricing with prior notice to existing subscribers.

  8. Exceptions

    Refunds may be considered at Uptal's sole discretion only in the following exceptional circumstances:

    • Duplicate charges caused by a verified billing system error on Uptal's side
    • Unauthorized charges resulting from a confirmed security breach of your Uptal account

    Any exception requests must be submitted within seven (7) calendar days of the charge in question by contacting Uptal support. Uptal reserves the right to approve or deny any exception request.

  9. Chargebacks & Disputes

    If a subscriber initiates a chargeback or payment dispute through their bank or payment provider without first contacting Uptal, Uptal reserves the right to immediately suspend or terminate the subscriber's account and revoke access to the Talent Search platform. Uptal may also pursue recovery of any amounts owed, including associated fees.

  10. Governing Law

    This Refund Policy is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Saudi Arabia.

  11. Contact Information

    For billing inquiries or to report a billing error, please contact us at support@uptal.com.

  12. Policy Updates

    Uptal reserves the right to update or modify this Refund Policy at any time. Changes will be posted on the Uptal website and will take effect immediately upon publication. Continued use of the Talent Search service after any changes constitutes acceptance of the revised policy.